How long does it take to get set up?

Normally it only takes a few days to get started. Once you place an order you will be assigned an Account Manager who will help you get set up quickly. It's important to make yourself available or provide us an alternative contact person.

Your Account Manager will contact you via telephone to gather the exact details about your needs, your company, your sales or support processes, your product or services and much more. Basically, your Account Manager will become an expert on your products and services. For full details please visit our "How It Works" page click here Are there any special software programs or servers that I need to get started? No! All Live Chat Interactions or Web Visitor Monitoring code we provide to you, for your web site, are 100% cross browser compatible. Our Engineers and Technicians will provide you the "Live Chat" implementation instructions and code for your web site(s) They can also install this for you at no additional cost.

Note: Our talented designers will provide you with Live Chat images that fit your web site's look and feel. We can be as creative you like.

Will you really be there for me 24 hours a day, 7 days a week, 365 days a year?

Yes, you will have a Live Sales or Support Chat Team ready to handle any questions your prospects or clients have at all times! Even if it's Christmas Eve at 4am in the morning!

What does "Push Technology" Mean?

Push technology allows your Live Chat agents to "Push" any web page to your prospect or client via their web browser.

For example: If your prospect asks, "where do I purchase the product or service?", Your Sales Chat agent can immediately take control of their browser and push them to the proper page. Again, we can literally take control of their browser and direct them where we want them to go. We can also watch them properly fill out an order form and much more!: Push technology also works very well for all support issues.

What does "Evoke a Chat" Mean?

Evoking a chat is a powerful feature that we provide with all sales chat accounts! What your visitors don't realize is that we know when there are people on your site, what pages they are on, how many times they have revisited a page, the referring web site they just came from, where they are located geographically and much more! - All in Real Time

When we discover one of your prospects either revisiting your web site pages several times or clicking many links on your site...your sales chat team agent will push a "Live Chat Request" to them. (it will pop up on their screen) asking them if they would like to chat with us! You will be amazed how many conversations we can start up that way! This has helped many of our clients increase their sales conversions.

I already have my own Chat Software. Can you use mine?

Maybe! We work with many of the most popular Live Chat software packages available. If you would like to keep using the Chat Software you currently have please let us know in advance. We'll let you know if we support it. If so, you will need to provide us your agent log-in and passwords. If you do not have your own Live Chat Software we will provide you the proper code that you'll need to get started!

What is a Call Back Request?

Allowing us to be your first line of contact is a powerful thing! We will be able to handle a lot of your prospects or clients pre-sales or post-sales questions for you. At times, your prospects or clients may have a special situation and will need to speak with you about customizing their order or have unique needs or concerns that takes a command decision.  In these cases we will push your prospect or clients to your contact form and have them fill it out. You will then receive an email notification to call this person.

What if I want a Live Chat Sales Team AND a Live Chat Support Team? Contact us for discount pricing! click here Where can I put my Live Chat buttons on my site? You can place the Llive Chat buttons anywhere you desire! Your Account Manager will also give you pointers to help ensure a great response rate. When it comes to Chat Button Placement the only limit is your imagination!

Again, our talented designers will provide you with Live Chat images that fit your web site's look and feel. We can be as creative you you like.

If I get a "Hot Prospect" how will you let me know?

Several ways...We can either collect the prospects information for you and fill out a "Call Back request for them, direct the prospect to a Call Back form for you, or email you directly. The default method is pushing your prospect to the call back form. This method works great. If you have special needs please call in advance